Return and Shipping Policies
Order Processing Times
Due to the customization and personalization nature of your order, please allow 2-3 business days handling for the assembling of your laces or creation of your merch as they are made in house by team Lucid Laces.
Domestic and International Shipping
For domestic shipping within the U.S., please allow for 2-3 business day processing and handling time for creating your order and 2-5 business days for shipping via USPS.
For international shipping, arrival time will depend on your location.For items shipped via USPS, handoff will occur between carriers and carrier will provide updates once handoff is complete.
Free shipping on orders of $50+ to states in the U.S. International rates vary and buyer agress to pay duties associated with shipping from the US.
Transparency Around Returns, Changes and Cancellations
We stand by the quality of our laces and offer a money-back guarantee or lace replacement if there are any issues within 1 week of your purchase date. If you’d like to discuss your concerns, please reach out to us so we can remediate as best we can! Contact email@example.com.
Potential Service Interruptions
Sometimes things happen which are out of our control. If you are awaiting an order that lacks relevant shipping confirmation information, please reach out to firstname.lastname@example.org so we can get you an update as soon as possible.